One word to describe your service – Spectacular.
From start to finish, the level of quality and professionalism has been outstanding. The bar was set very high, and we honestly expected it to drop. It didn’t – not once.
- Your creative input to designing our Kitchen was unique
- Your patience and support with CAD drawings and tweaks allowed us to make informed decisions
- Your appliance choices based on our brief of ‘quiet’ was spot on
- Lesley’s guidance and advice in navigating us through the myriad of finishes and options was invaluable
- And your help in balancing cost v design brought a clarity of focus in visualizing our dream kitchen
Then the real work started. We can only call your installation team stellar. We have only experienced one other example of such consistent high standards in the past.
- The kitchen was removed effortlessly
- The Electricians were so thorough, technically aware, and extremely competent, from design, through first fix to final fix
- The plastering, a messy job at the best of times, was done with precision
- We used Dave the Plummer for additional works as his standard of craftsmanship is so hard to come by, he is a STAR…
- The Fitters Chris and Dave were awesome – you’d have thought they wrote the book on customer service, and how talented! Chris’s planning and cabinet making skills are especially apparent in his eye for detail
- The Granite benches far exceeded our expectations. Thanks for arranging the Fred Jones factory visit, seeing the entire slabs made the choice so much easier
- And then their work ethic and attention to detail was simply untouchable – they worked late, worked hard, and we always felt that it was always about getting it right for us – fantastic guys
But all of this misses the point of personal. You and your team made this a thoroughly enjoyable experience, and kept us in focus from start to finish. The project ran like clockwork and it was managed seamlessly. Throughout Chris explained what was happening, the timeline, always listening, and simply making it happen. There simply is no ‘I’ in your Team. You have delivered a standard that I consider outstanding. To do so with such quality and consistency is amazing.
We can guarantee Broadoak kitchens will be mentioned in just about every conversation we have. Well done and thank you. The final result really is SPECTACULAR
A big thank you to each and every member of your extended team. You really have made a difference.
Gary and Karen